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COVID-19 Information

September 2021

We are pleased to welcome all guests at the Grand Hotel Wien again!

Our restaurants UNKAI - Bar & Sushi, UNKAI - Japanese Restaurant (7th floor) and Rosengarten including the two outdoor terraces are open for you again!

Events and functions are possible at any time in compliance with COVID-19 requirements.

Should you have any further questions, please contact us:
Telephone +43 1 515 80 – 0
Fax +43 1 515 80 – 10
Email [email protected]

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Important information before your arrival

Please only check in if you feel well and healthy.

A current valid negative corona test must be presented at the reception upon arrival.

If you do not have the opportunity to test prior to arrival, you can have a test done at nearby facilities.

Testing exception for recovered and vaccinated individuals:

  • Individuals who were infected with Sars-Cov-2 are exempt from testing six months after recovery. Medical confirmation must be provided at check-in
  • Vaccinated people are exempt from mandatory testing. This is valid for 270 days from the day after the first vaccination (Johnson & Johnson) or second vaccination (Pfizer/BioNTech, Moderna or AstraZeneca).
    Please show the vaccination certificate at the reception.
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Important information for your stay with us

We advise you in your interest to keep two meters distance from other people during the entire duration of your stay.

Please use the hand sanitizers available at the hotel.

For a stay beyond the validity of the entry test, we are obliged to insist on either a AntiGen-test or a PCR test including a certifcate of authenticity. These tests have to be performed in a pharmacy or test-station.

The test validity in Vienna is 24 hours for Anti-Gen-tests and 48 hours for PCR-tests. The validity in the other provinces is 48 hours for Anti-Gen-tests and 72 hours for PCR-tests.

Our reception staff will inform you about the nearest pharmacies or test stations.

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Your safety at the Grand Hotel Wien

Contact-free disinfectant dispensers are available throughout the hotel. The body temperature of all employees is measured before starting work.

The enormous effort put into cleaning, disinfection and prevention of risks is also reflected in the Grand Hotel Wien's GBAC STAR™ award. The GBAC STAR™ accreditation stands for the highest standard in terms of prevention of infectious agents as well as the corresponding setting of effective measures.

All employess are following the 3G rule at all times, which means they start their shift tested, officially recovered from a previous infection or already vaccinated.

Our Covid-19 officer at the hotel coordinates the compliance with all measures.

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Reception, Check-In & Rooms

You will find contactless disinfection dispensers at the hotel entrances, at the reception desk, in our guest elevators and in all public areas.

For extended protection, we have installed plexiglas panels at our reception desk. The wearing of FFP2 masks by our staff effectively protects all guests.

All rooms and suites are additionally disinfected with a cold nebulizer before check-in. In addition to the highly meticulous cleaning standards of our hotel Sensitive items such as TV remote controls or telephones are also disinfected separately. Disinfection dispensers are available for our hotel guests in every bathroom. For the protection of our guests, any magazines and newspapers have been removed from the rooms.

Where possible, rooms are not reoccupied until the following day after guests have departed. For maximum spacing of guests in the house, we try to leave an unoccupied room between occupied rooms.

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Bars & Restaurants

For all our restaurants and bars we have to follow the instruction of the general registration requirement for each guest.

According to federal government regulations only guests providing a proof following the 3G rule (tested, recovered or vaccinated) may enter the premises.

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Events at the Grand Hotel Wien

In accordance with federal government regulations, events may only take place with orderly access control (3G rule) and guest data collection.

Furthermore, every organizer is obliged to name a COVID-19 representative and to submit a prevention concept in advance.

An event with 100 or more persons is subject to notification. An official permit must be obtained for events with 500 or more people.

All premises are disinfected in advance with a cold nebulizer. Our Covid 19 officers are available at all times to ensure compliance with safety concepts and to answer any questions.

Spa treatment area in Vienna

Grand Spa No 605

We are happy that we can offer you the fitness area again.

For your optimal safety, the gym is thoroughly cleaned and disinfected with a cold nebulizer after every guest use

Many thanks for your understanding!

Furthermore we are happy to offer our sauna, steambath and sanarium again during 3 pm to 9 pm daily (maximum of 2 households at the same time). We kindly ask you to reserve a time slot in advance at the reception.

We do apologize for not being able to offer you beauty treatments and massages for the time being.

Many thanks for your understanding!

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Cancellation & Rebooking

When booking the "Grand Best Rate" you have the possibility to cancel free of charge 24 hours before arrival.

Our other offers - packages, discounted rates and special offers - cannot be cancelled free of charge, but can be postponed to a later date.

If you are unsure, please contact the reservation department: [email protected] or +43 (0)1 51580 - 1836.